Finance

Spread the cost over 12 months.

Interest-Free Payments.

You can spread the cost over 3, 6, 9, 10, 11 or 12 months at 0% interest subject to being accepted by our finance partner, Duologi.

You must be/have:

  • 18 years or older with your maximum age being 75 at the end of the term.

  • a permanent UK resident, with a minimum 3-year address history.

  • in regular employment, a minimum of 16 hours with a minimum annual income of £10,000.

  • a UK bank account that can accept direct debits.

  • your credit or debit card registered to your home address.

  • an understanding that there will be a credit check performed when you submit your application.

Please do not apply if you have had or have any defaults or missed payments on existing credit agreements either currently or in the last 3 years.

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Finance FAQ's:

Will I be accepted for finance?

Whether your accepted for finance or not depends on many different factors. At Duologi we have a dedicated credit team who use our bespoke credit engine to help them reach decisions.

What do I do if I have been declined?

If your application was declined, we will not give you the specific reason/s why. We advise that you obtain a copy of your credit report so you can see the potential reasons. If you feel that there has been a mistake, please feel free to contact us via email at support@duologi.com or call us on 0345 5211 881 Option 2.

I want to amend my order.

If you have been approved for finance, we cannot amend the amount or term. You will need to contact Outlet X where you purchased the goods or services from to complete a new application for finance. Please note we cannot guarantee a new credit application will be approved. All credit applications will leave a credit “footprint” on your credit history.

I have a question about my finance agreement who should I contact?

Please contact our customer service team on 0345 5211 666 or via email at customers@duologi.com

I haven't received my goods or services.

Please contact Outlet X on 01743 469333 where you purchased the goods or services from. They will be able to help you.

I want to change my direct debit details.

Changing your payment date can only be done after the first payment has been taken. Please contact our customer service team on 0345 5211 666 or via email at customers@duologi.com

I want to update my personal details.

Please contact our after-sales support team on 0345 5211 666 or via email at customers@duologi.com

What is a credit search?

A credit search occurs when a third party investigates your credit report. They’re looking to see how you manage your credit now, and how you’ve managed it in the past. This search may then be recorded on your credit report for other third parties to see. This is useful to lenders because if you’ve made multiple applications for credit recently, it could suggest to them that you have an urgent need for credit which you may struggle to pay back.