FAQ

We have tried to answer all potential questions that you may have but if your question is not below then please email shop@outletx.co.uk or call 01743 469333.

I have a complaint/issue.

- If you have a complaint or an issue call our store manager on 01743 469333 and we can help you resolve this.

Will my furniture fit?

- We are happy to provide any measurements but it is down to the customer to make sure the item fits in the designated place. It is also the customer's duty to make sure there is sufficient space from the delivery van and into the room of choice. All deliveries will be to room of choice. 

Covid-19 and home delivery.

At this current time, we have temporarily suspended our build service to protect our customer's and delivery men. All deliveries will be to room of choice or a safe place of the customers choice.

Can I reschedule my delivery after it has been booked?

Yes you can but we will need at least 24 hours notice.

What happens if my item will not fit?

Outlet X cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit please advise Outlet X within 24 hours of your delivery/collection. We can arrange a chargeable collection or you can arrange to have the item delivered back to our store for a store credit. Please note the item must be in it's original packaging and be unused.

Can you hold my purchased item?

We can hold your item for a maximum of 7 days from the purchase date. We reserve the right to put your item back on the shop floor once the 7 day period expires.

Can you reserve items?

No, we do not allow any reserving of items in-store or over the phone.

I have missed my delivery, what happens now?

We are sorry to hear you have missed your delivery.

To ensure successful delivery, we would always recommend planning these to days where you are free to be in an hour either side of your allocated delivery slot which we will advise you of the day before your delivery.

Please be aware that for rearranged deliveries involving a two-man crew, a fee may be charged.