Shipping & Collections

For all of our online deliveries, we use carefully selected delivery partners who specialise in furniture distribution. This may result in your order arriving with multiple couriers at different times depending on your order. Our Standard Delivery is to anywhere within the UK, excluding Northern Ireland, Scottish Highlands, Isle of Wight and Isle of Man and the Channel Islands.  

Shipping Charges
Postage for all items within our standard delivery range is £9.99 for small items including firepits.
All garden furniture sold on our website orders qualify for free delivery either on a pallet or a specialised courier (please read individual product description for more information)
For other large items such as Sofas please contact us for a delivery quote.

Pallet Deliveries
All garden furniture (unless stated in product description) will be delivered on a pallet that is a kerbside delivery only and we kindly ask you to dispose of the pallet. 98% of the time your delivery will be on the booked date but due to unforeseen circumstances your order will be delivered within the next 48 hours. We cannot accept liability for any loss or cause of inconvenience that may result from the delay. Pallet deliveries are Monday - Friday anytime between 8am - 5pm.

If you have placed an order with us online, your order will be processed, packaged, shipped and delivered within 2-5 working days, excluding weekends and bank holidays. Please allow a maximum of 5 days before contacting us via email at or phone us on 01743 469333. Once your order is placed a member of the team will contact you within 24 hours to confirm your delivery date. 
For large garden furniture we use a specialised external courier who will deliver within 14 days.

Click & Collect

Please note that it is the customer's responsibility to transport the item in a safe and secure manor. Any damage incurred during transport is the customer's responsibilty.
Outlet X offers a click and collect service on any item. Select "Pick Up" on the checkout screen and a member of the team will contact you within 4 hours (providing you placed the order between 8am -5pm Monday to Saturday and 9am to 3pm Sunday) to let you know your order is ready to collect. Whilst we always strive to contact you within 4 hours, due to busy periods, this may take longer.


You may return any item that you have bought on our website for a refund, 30 days after you have received it. The item must be unused and in its original packaging. Outlet X does not refund shipping costs or return postage.